Retail Banking & Branch Digitisation Excellence
Retail Banking & Branch Digitisation Excellence
Overview:
In an era of rapid digital transformation, retail banking and branch operations are evolving to meet changing customer expectations, regulatory requirements, and technological advancements. This masterclass is designed to equip banking professionals with the insights, strategies, and tools necessary to excel in this dynamic environment. The program emphasizes the integration of AI and Machine Learning, sustainable practices in alignment with Environmental, Social, and Governance (ESG) criteria, and innovative approaches to enhancing customer service and operational excellence.
In this masterclass, participants will explore actionable strategies to revolutionize branch operations and improve business outcomes.
This 3day masterclass includes interactive case studies and hands-on exercises, ensuring practical application of knowledge and skills.
Course Benefits:
Through case studies, group discussions, useful handouts, and professional instruction, participants will
- Comprehensive understanding of cutting-edge technologies in retail banking.
- Practical tools to digitize and modernize branch operations.
- Insights into aligning banking practices with ESG principles.
- Strategies to enhance customer satisfaction and loyalty.
- Learn to harness big data and real-time analytics for strategic insights and improved decision-making.
- Discover how to use AI, ML, and automation to deliver personalized and efficient customer service.
- Participate in interactive workshops, collaborative exercises, and real-world problem-solving sessions.
- Build valuable connections with like-minded professionals and thought leaders.
Who should attend:
This masterclass is suitable for CEO, Heads, Sr. Managers and Managers of below department
- Retail Banking professionals
- Branch Managers
- Consumer Banking
- Digital Banking
- Technology
- Branch Network
- ESG Officers
- Regional Heads Products
- Sales & Marketing Professionals
- Head Mobile Banking
- Customer Experience professionals
- Data Analytics personnel
- Personal Banking